Simply email hello@aromatruffle.com with your order number/receipt and supporting pictures of the order/item. If the product is deemed defective within 30 days, you are entitled to a replacement or refund in voucher credits. For more information, visit Refund Policy

Once you have placed an order, you may cancel a portion of the order or the entire order as long as it has not been dispatched. You cannot add additional items to your order, and we cannot combine orders. For additional items, please place a new order.

To request a change or cancellation, contact us at hello@aromatruffle.com or WhatsApp +65 9012 0664. We will inform you of the eligibility of your request as soon as possible.

Please note that we cannot cancel an order that has already been shipped.

Yes. Add our Greeting Card with Envelope (S$2.50) or Thank You Card (free on orders over S$50) to your order, and write your message in the order notes at checkout. We'll include it with your gift.

Your invoice will not be included in the delivery parcel as to not distract from the experience should you be sending a gift.

Please take note that the invoice can be found in your Order Confirmation Email.

If you have any issues downloading the attachment please contact hello@aromatruffle.com

Yes. We offer bulk pricing, custom sleeves and delivery to one or many addresses. See Corporate Gifts or email corporate@aromatruffle.com with your quantity, budget per gift and delivery date. We recommend ordering 2–4 weeks ahead.

It depends. If there's a promotion, you'll find it in the announcement bar at the top of our homepage. Please note that promotion mechanics may differ between our online and retail stores, as well as internationally.

Signing up is free. Click the account icon at the top of any page, fill in your details and follow the instructions to complete registration.

No, you can checkout as a guest. An account makes it easier to track your orders and receive future updates.

To reset your password, follow the "Forgotten Password" instructions on the "Sign In" page. For security reasons, we cannot send your old password via email.

Our snacks and most condiments use black summer truffles from the Rossi family of Spoleto, Umbria, who have hunted there since 1923. Our White Truffle Oil contains white truffle.

Our products are not halal-certified at the moment. When a product is certified, we'll show the halal mark on its product page.

Our truffle chips have a best-before date of 1 year from the manufacturing date. Once opened, we recommend consuming them within 1 month for optimal taste and quality. Storage instructions for our Truffle Condiment are printed on each package for your convenience.

Yes. Our chips, popcorn and gift boxes are sealed snacks you can pack in hand or checked luggage. Oils, honey and sauces in bottles or jars over 100ml need to go in checked luggage.

Our store is at Jewel Changi Airport, #01-235, open 10am–10pm daily. See Our stores for our stores in Japan.

Choose "Pick up" at checkout and select our Jewel Changi Airport store. We'll email you when your order is ready to collect. Bring your order number to the store.

See Our stores for every Aroma Truffle store.

Singapore orders arrive in 1–3 working days. Delivery is free on orders over S$50; below that it's S$10. You can also collect free of charge at our Jewel Changi Airport store.

For international orders, see the next question.

We currently ship to the following destinations:

• Asia: China, Taiwan, Hong Kong, Japan, Malaysia, Indonesia, Philippines, Singapore and South Korea.
• Africa: Mauritius
• Oceania: Australia

International shipping fees are borne by the customer and are calculated on the total weight of your order. Not all products can be shipped to every country.

For a shipping quote, WhatsApp us at +65 9012 0664.

Each order goes to one address. To send gifts to several addresses, place a separate order for each, or for corporate orders email corporate@aromatruffle.com and we'll arrange multi-address delivery.

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay, all through a secure checkout.

To order by phone, WhatsApp us at +65 9012 0664 between 9am and 6pm (Singapore time), Monday to Friday, excluding public holidays.

Yes, we take data protection seriously. Your information is shared with third parties only in accordance with applicable data protection laws. For more details, please read our full Privacy Policy.

The prices listed on our Singapore site include GST, as required by Singapore Government Law, so no additional charges will be applied to your order. Since 2017, Aroma Truffle has been absorbing the GST increase, and our prices have remained relatively unchanged.

Aroma Truffle will accept returns or exchanges of unopened packaged snacks and accessories in their original condition and packaging within 30 days of receipt. Items that are used, damaged, soiled, or with torn packaging will not be accepted and may be returned to the customer at the customer's expense. Exceptions are made for defective goods found to be at fault by the supplier.