Our online platform is supported by Shopify. You may create, sign in and make relevant purchases via this link: https://aroma-truffle-company.myshopify.com/account/login
We’d definitely suggest you double-check if you have keyed in the correct email address/username or password to sign in to our order page. If this doesn’t fix the problem, please do contact our support team at firstname.lastname@example.org.
There are a few things that we’d recommend checking:
- Is the email address on your account correct? If you’re not sure or if you need to update it, just go to your account details page.
- Have you unsubscribed from our emails? You can double-check the emails you’re signed up to receive by going to your personal info page.
- Are our emails in your spam or junk mail folder? If this is happening, add our email addresses to your contacts or safe senders list to stop it from happening again. Our email address is: email@example.com
If you’ve checked each of the above and you’re still not receiving our emails, please email our support team.
Unfortunately no, we do not ship to overseas at the moment. Only local delivery in Singapore is available. We will update on our web page if there's any plans to expand or international shipping is available.
[Only for local delivery in Singapore.]
Orders processed here will take 3-7 working days to arrive. For peak period, deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Our local courier partners are HonestBee and Uparcel. You’ll be asked to select a delivery method during checkout.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process: firstname.lastname@example.org
Customization is currently not available, We will let you know once there's any plans to allow customization for our products.
You can contact us through our contact page! We will be happy to assist you.