Shipping Policy

We provide doorstep delivery (Singapore ONLY) to unrestricted and access-friendly locations. However, please note that we DO NOT provide delivery to these restricted zones: Khusu Island, Rifle Range (FIRING COMPOUND), Alps Avenue, Brani Terminal Avenue, St.John’s Island, Seletar Aerospace Airline Road, Pulau Sakeng, Pulau Ubin, West Camp Road, Pulau Damar Laut, Pulau Busing, Pulau Tekong, Airport Cargo Road, Turf Club Avenue and Pulau Sebarok.

We will try our best to adhere to the delivery timing requested, however, we cannot promise that you will receive your products within your selected time-slot especially during high demand period. Our delivery service is closed on Sunday and Public Holiday. We will strive to delivery within 3-5 working days. Our delivery team will contact you on the date of delivery.

Once an order is placed, it cannot be canceled (our delivery is provided by a second party with additional fees). Please contact us as soon as possible via our facebook page or email to hello@aromatruffle.com if you wish to change a delivery location or timing. Additional charges may be incurred.

We reserve the right to reject order requests if necessary. Your order is not confirmed until you receive a confirmation email from us.

By accepting our terms and conditions, you also agreed and accept our terms and conditions as stated in our primary webpage: http://aromatruffle.com/terms-conditions.

ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order on the website. The process for placing an order is as follows:

Choose your products and add them to cart
Validate the contents of the cart
Provide information regarding the client personal details
Indicate pick up dates and time
Indicate remarks as well as preferred payment method
Accept the GTC
Confirm the order
Validate payment
The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client.The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

If you require further information, please contact us at hello@aromatruffle.com

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