Policies
Setting the standards and policies in place that will be setting the framework for our partners and consumers.
Collapsible content
Terms of Service
Greetings from Aroma Truffle & Co.!
Browse through the different types of Trufflicious treats and condiments that we offer. But please note that this is subject to your agreement with these Terms of Service. This document describes in detail your rights and our rights relating to the provision of the Aroma Truffle & Co., so please review these Terms carefully.
Terms of Service
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at hello@aromatruffle.com. If your return is accepted, we will be guide you through the process further in detail so that it will be a smooth process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any further question at hello@aromatruffle.com.
Privacy Policy
By utilizing our services, you entrust us with your personal data. We put a lot of effort into safeguarding your information and giving you control because we recognize what a huge responsibility this is.
This Privacy Policy is intended to help you understand what information we gather, why we collect it, and how you can update, manage, export, and delete your information.
Shipping Policy
We will make every effort to comply with the requested delivery timing. However, as all deliveries will be done by our delivery partners, Qxpress, we are unable to guarantee that you will receive your goods within the period of time you have chosen, particularly during times of high demand.
Our delivery service is closed on Sunday and Public Holiday and we will strive to deliver within 3-5 working days.